The Moments of Our Lives Support

THE MOMENTS OF OUR LIVES: SUPPORT
Lumaris Swim

Questions, problems or a film that did not come out right? Write to us. A person reads it.

marshall@lumarisswim.com

We aim to reply within two business days.

COMMON QUESTIONS

The phone wrote my words out wrong.
Fix them in the box under "Your words, as heard" before you raise the curtain. The words are the film's script; the recording is what plays.

How long will my film be?
As long as your telling, up to three minutes. If you choose a narrator, as long as the script you approve.

I have no pictures of the place.
Switch on "I have no pictures of the place". A screenshot from Google Maps of the house, or the view from it, helps the painter a great deal if you can find one.

A picture is wrong.
Write a note under it on your first look, in your own words, and it is painted again.

Someone does not look right.
Write what to change under their picture, and they are painted again. A photograph of them, then or now, helps the painter most.

How do I keep my film?
On the premiere page, tap "Save your film now", or "Keep everything" for the film, every picture at full size and your telling. We delete films from our server 30 days after they are delivered, so save yours.

I want to add to my film.
Tap "Extend your film" for a new chapter, or "Just one more thing" for a moment you forgot. Bring back the film you saved, choose how long the addition is, and tell it. The same people and the same look carry on.

I paid but my film is not here.
Open Account and tap "Missing a film?".

My gift code does not work.
Check it against the message or card it came on; a code opens one film, once. If it was refunded, it no longer works.

Can I get my money back?
Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com.

Delete my account.
In Account, "Delete my account and every film".

Lumaris Swim