Marketing Director Support

MARKETING DIRECTOR - SUPPORT
Lumaris Swim

Marketing Director is a marketing director for a small store. You hand it your own sales file, and it hands back this month's campaign: the line, the ads, the places, and where every dollar goes.

If something isn't working, write to us. A person reads it.

marshall@lumarisswim.com

We aim to reply within two business days.

HOW IT WORKS

There is no account and no subscription. Work is paid for in credits, bought in the app. You are shown the price before you spend it, and credits are taken only when the work comes back. A photo that fails its check costs you nothing.

WHAT THE APP WILL NEVER DO

It never asks for your marketplace login. It never spends your money or places a buy. It never posts, edits or ends a listing. It never tells you to discount.

THINGS PEOPLE ASK

Where do the sales files come from?

From your own marketplace. On eBay, ask for your Active Listings and Orders reports, then choose those files in the app. Nothing is downloaded from, or uploaded to, any marketplace by us.

The campaign is taking a few minutes. Is it stuck?

The first campaign in a month includes a live market search, which takes a few minutes. You can leave the screen. The work keeps running and the plan is there when you come back. If a step has gone quiet for four minutes, the app says so.

A photo came back rejected.

Every model shot is compared against your original photograph. If anything about the piece changed, the shot is thrown away and you are not charged for it. Try again, and if it fails three times the piece is probably too complicated for it.

I bought credits and they have not arrived.

Purchases are handled by Apple. If a purchase was charged and the balance did not move, email us with the date and amount and we will put the credits on.

What happens to my credits if I delete the app, or change phones?

Your credits are held on this phone, not in an account, so they survive updating the app and they survive deleting and reinstalling it. They also come across to a new phone that is set up from a backup of the old one. A phone set up from scratch starts with a fresh balance - if that happens and you are owed credits, email us and we will move them across. The Credits screen shows the number your balance is held under; quote it and we can find it.

Refunds

Refunds for in-app purchases are handled by Apple, at reportaproblem.apple.com.

Lumaris Swim